Why join ImageX?
We’re passionate about what we do — whether it is working with a new client on a strategic project, meeting users for UX testing, developing innovative solutions, or just coming together for a team lunch or social activity.
Sound like something you want to be a part of? Check out our current opportunities below.
Our Canada Team
What's it like to work at ImageX...
...as a Lead Designer
Meet Mahya
As a lead designer, Mahya's day includes multiple projects at varying stages, from wireframes and hi-fi design she's constantly collaborating with the wider team and our clients.
...as a Project Manager
Meet Anisha
Organization is key within Anisha's role, learn a little about how she stays on top of her busy work and home life.
...as a Software Developer
Meet Joel
Joel balances work and family life whilst working on multiple projects at ImageX.
Working with ImageX
Learning & Growth
Every team member receives an education fund per year to use as they like. Take a course to build your skillset, buy more books or attend a conference whilst seeing the world, the choice is yours.
Vacation & Leave
We encourage a balance between your work and home life. In addition to flexible working, every team member receives enough vacation & leave to ensure you don't miss the important things.
Compensation
We believe we're the best as we hire the best. Our compensation packages are competitive and built to support you in your future with ImageX.
Authentic Optimism
We’re authentically optimistic at all times. With ImageX, what you see is very much what you get. We strive for the best and balance our positivity with grounded authenticity.
Quality Obsessed
We’re genuinely welcoming and attentive to every client. We’re obsessed with quality and constantly deliver excellent digital experiences for our clients.
Effective Communication
We strive for clear communication, internally and externally, as less is always more. Our messaging is concise, simple, and relevant but with a touch of personality and clever wit.
Always Evolving
We’re always evolving to stay at the forefront of the industry. We’re constantly expanding our knowledge, sharing it internally and externally to help our clients.
Succeeding Together
We take ownership of issues and see them through to their successful conclusion. We’ll happily go the extra mile, and we take pride and pleasure in meeting our clients’ and colleagues’ needs, ensuring that we all succeed together.
"At ImageX I can express myself by building cool things. And at the same time I can spend time with my family and lead the life that I want."
Joel / Software Developer, ImageX
Current Opportunities
We’re always on the lookout for awesome people, who share our values to join our team.
If you can’t see the perfect fit for you, contact us and let us know how you can make a difference.
Canada
Service Account Manager
As a Service Account Manager, you will:
- Manage a portfolio of long-term clients, scheduling and overseeing on-going enhancements to their web sites
- Builds relationships with key client team members, developing loyalty and satisfaction over the long-term (e.g. weekly touch points with client company’s Marketing Manager)
- Captures clients’ requests and requirements. Defines and allocates smaller tasks among the team, and scopes and evaluates larger pieces of work for potential future projects.
- Coordinates the workload of a team of assigned remote developers delivering on the clients’ technical upgrades and enhancements
- Schedules other specialists as required, e.g. for consulting on visual design, website content or the provision of training
- Handles project setup and administration with the company systems
- Oversees budget, schedule, scope, quality and customer service on the client engagements
- Assists Sales with up-selling of new or ongoing projects or services or periodic renewals
- Works with internal colleagues to contribute approaches to enhance or develop client services
As a Service Account Manager, you need:
- Exceptional communication and customer service skills
- Exceptional time management, organizational and delegation skills
- Strong sense of responsibility, initiative, prioritization, ability to meet deadlines
- The ability to juggle multiple clients and service agreements simultaneously
- The ability to motivate a team of creative technicians to do their best work
- Minimum of 2 years experience in client service, ideally a web development agency
Nice to have:
- Project management skills, including Agile methodology training and experience
- Strong understanding of the development of dynamic websites, user experience design principles and Content Management System technologies (preferably Drupal)
- Familiarity with web technologies, such as PHP/MySQL, JavaScript, CSS, and HTML
- Ability to understand technical as well as business requirements, and confidence in consulting with clients on topics such as best practices, long-term solutions or strategies to facilitate growth
- Leadership skills and business acumen with a desire to contribute to the continued growth and development of the company
- Active involvement in web design or technology communities while tracking new trends and opportunities that can be leveraged for clients
*Base Salary Range: $65,000-$75,000
(*based on benchmarking for our Vancouver location - subject to change)
We also offer additional Incentive Compensation including
Profit Sharing
*Commission
*Other bonus opportunities
*dependent on the role
Additional Perks/Paid Time Off:
15 days vacation
7 Sick Days
Education Fund + 4 paid education days
An additional paid personal day for each anniversary you celebrate!
Flexible statutory floater days - 11 days granted per year to observe the holidays that are meaningful to YOU!
A comprehensive health, dental, and vision benefits plan including an annual health spending account and allowances for family health
Flexible working schedule
Healthy respect for a work/life balance throughout the organization
Annual corporate retreats, co-working days, and get-togethers with amazing people!
Pay Equity
Our focus is ensuring fair compensation based on the unique skills and experience of each team member while aligning with defined pay ranges established through extensive market research.
Where our team members are located is crucial for operational efficiency, client service, and compliance with provincial legislation. Even for remote positions, specific placement within a Province or Territory influences the cost of living and market compensation, resulting in potential salary variations.
